ABN 65 848 878 675

Last updated: 17th November 2025

At TLC Getaways, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By engaging with TLC Getaways, making a booking enquiry, or using our website, you agree to this Privacy Policy and consent to the handling of your personal information as described.

Personal information is any information or opinion about an identified person or someone who can be reasonably identified.
This includes information whether true or not, and whether recorded in material form or not.

Examples include:

• Full legal name 
• Date of birth 
• Phone number, email address & residential address 
• Passport & visa details 
• Travel preferences, history and special requests 
• Loyalty program or frequent flyer numbers 
• Medical or dietary information relevant to travel 
• Emergency contact details 
• Payment information 
• Insurance details 

Where required for travel arrangements, we may also collect sensitive information, such as health details. Sensitive information is treated with additional safeguards under the Privacy Act.

We collect only what is necessary to provide you with high-quality travel services.
This may include:

• Name, title, occupation 
• Date of birth 
• Contact details (email, phone, postal address)
   

• Passport numbers 
• Visa details 
• Frequent flyer / membership numbers 
• Travel insurance information
   

• Travel preferences 
• Special assistance needs 
• Dietary or medical requirements (if relevant to travel bookings)
   

• Payment methods 
• Billing details
  (Please note: TLC Getaways does not permanently store full credit card numbers — these are processed securely through payment systems.)
   

If you make a booking on behalf of others, we may collect their personal information from you. You must ensure you have their consent.

We collect personal information in a variety of ways, including:

• Directly from you (in person, online, by email, or by phone) 
• Through enquiry or booking forms 
• When you use our website or digital platforms
• From your authorised representative 
• From Travel Suppliers (where required to manage your bookings) 
• From publicly available sources where appropriate 

If we receive unsolicited personal information, we will determine whether it is necessary for our functions. If not, we will securely destroy or de-identify it.

We collect personal information to provide you with seamless, personalised travel services. This includes:

• Making, managing or cancelling bookings 
• Providing travel advice, quotes and itineraries 
• Processing payments 
• Coordinating special requests 
• Booking insurance or assisting with claims
   

• Responding to enquiries 
• Sending booking confirmations and updates 
• Advising about schedule changes, disruptions, or Supplier requirements
   

• Internal administration 
• Record-keeping 
• Compliance with Australian laws 
• Protecting against fraud or unauthorised transactions
   

We may send:

• Travel updates 
• Promotions 
• Newsletters 
• Information about new services 

You can opt out of marketing communications at any time.

To fulfil your travel arrangements, we may disclose your personal information to:

• Airlines 
• Cruise lines 
• Hotels and resorts 
• Tour operators and wholesalers 
• Car hire companies 
• Insurance providers
• Ticketing systems and booking platforms 
• Visa processing organisations 
• Government authorities (immigration, customs, border control) 
• Technology providers (IT services, email systems) 
• Professional advisors (accountants, lawyers, etc.)
   

Because travel is often international, your personal information may be disclosed to overseas travel suppliers.
These suppliers may not be subject to Australian privacy laws.

By requesting international travel services, you:

• Consent to the disclosure of your information to overseas recipients 
• Acknowledge that overseas recipients may not be bound by Australian privacy laws 

Where practical, we take steps to ensure these organisations handle your information safely and securely.

We take the security of your personal information seriously. Your information may be stored:

• In secure booking systems 
• In encrypted digital databases 
• In email correspondence 
• In password-protected computers and cloud services 
• In paper files stored in secure locations 

We take all reasonable steps to prevent:

• Unauthorised access 
• Loss, misuse or interference 
• Modification or disclosure 

We keep your information only for as long as necessary to fulfil legal, tax or operational requirements.

You have the right to:

Request a copy of the personal information we hold about you.

Request changes to any information that is inaccurate, incomplete or outdated.

Ask us to delete information that is no longer required (subject to legal record-keeping obligations).

To request access or corrections, contact us at:
📧 tanya@tlcgetaways.com.au

We aim to respond within 14 days.
No fee applies unless retrieval of archived materials is unusually time-consuming.

We may occasionally send promotional material such as:

• Newsletters 
• Travel deals 
• Special offers 

You can opt out at any time by:

• Clicking unsubscribe in email communications 
• Contacting us directly to opt out 

We respect your preference and will update your settings promptly.

Our website may use:

• Cookies 
• Browser analytics 
• Session data 

These technologies help us:

• Improve website performance 
• Understand visitor behaviour 
• Offer a better user experience 

You can disable cookies in your browser settings, but some features of the website may not function fully.

Links to external websites are provided for convenience only. TLC Getaways is not responsible for the privacy practices of third-party websites.

If you believe that TLC Getaways has breached privacy laws or mishandled your personal information, you may lodge a complaint by contacting us in writing:

📧 tanya@tlcgetaways.com.au
📞 0404 090 384

We take complaints seriously and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
🌐 www.oaic.gov.au

This Privacy Policy may be updated from time to time to reflect:

• Changes in privacy law 
• New technologies 
• Business developments 
• Improvements to our customer service 

The updated version will be posted on our website with the “Last updated” date.

Tanya Comerford — Travel Consultant
📍 Blackbutt, Queensland
📧 tanya@tlcgetaways.com.au
📞 0404 090 384